Yes. In order to bring your space up to our standard, the first cleaning will often take longer the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.

Please click on this Services We Offer link to review a detailed list of what is included in our services.

No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office.

We clean Monday through Friday between 8:00 a.m. and 5:00 p.m. We will do our best to schedule your cleaning on your preferred day and time.

We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.

The client can purchase a lockbox to place a key inside and provide Smart Way Home Services with the access code. This is the safest and our preferred method of entry. If you choose to give us a set of keys, they will be placed in a secure place at our office when is not in use. The keys will not be marked with any of your personal information. The client may also choose to provide us with a garage code in order for us to access the home. Lastly, the client may opt to be home to allow access on the day of service. Although we do our best to provide each customer with a one-hour arrival window Smart Way Home Services cannot guarantee the exact arrival times so the client must be home between 8:00 a.m. and 5:00 p.m. to let the cleaning technician get into the home.

If the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaning technicians to entrer into the home Smart Way Home Services will not be held liable for any damages or theft to the client’s home.

Unfortunately, the client will be billed for service at the full rate for failing to provide access to the home upon arrival if we are unable to get in to clean or are turned away at the door. There will be no exceptions.

We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around.

We encourage it! Special instructions will enhance the cleaning experience you receive. However, it is very important you communicate any special instructions directly to the office so that we can place them in the permanent notes section of your file. This makes your notes available to any cleaning technician that may clean your home in the future, as well as a reminder for your regular cleaning technician.

We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and client’s needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.

Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.

It is not expected but it is greatly appreciated for well done services. It is very commom for clients to tip at the end of each cleaning or make a larger tip in the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note 100% of the tips goes directly to the cleaning technicians who performed the job.

Smart Way Home Services offers a worry-free home cleaning service solution. Most independent maid services are not insured, which makes homeowners liable. We are fully insured.

Contact us at least 24 hours before if you need to change your plans for reschedule or cancel your cleaning. Please note we are not open on weekends so if you need to make changes to a cleaning scheduled on Monday, please contact us on Friday before.

No. You can cancel the service anytime you wish.

If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and cautious to each space they attend, but we know accidents do happen. Once reported to the office, we contact you to discuss a fair and quick solution. We do ask that any irreplaceable items are saved and anything you are concerned about is noted at the time of booking.

We observe the following holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.

100% Happiness Guaranteed! We pride ourselves on our clean track record; however, if you are unhappy with your cleaning we will return within 24 hours and happily re-clean any unsatisfactory areas at no cost to you.